Returns

We stand behind everything we sell.

At Down Under Deals™ your satisfaction is our priority. If something isn't right with your order, we're here to make it right. Please read our returns policy below.

✅ What Can Be Returned

  • Items that are faulty or defective on arrival
  • Items that are significantly different from the description or photos
  • Items that were damaged in transit
  • Items that are unused and in original packaging within the return window

❌ What Cannot Be Returned

  • Items that have been used, assembled or modified
  • Items returned without original packaging
  • Items returned outside the return window
  • Items where the fault was caused by misuse or accidental damage
  • Change of mind returns (unless otherwise agreed)

⏱️ Return Window

You have 30 days from the date of delivery to contact us to initiate a return. Please do not send items back without contacting us first.

📋 How To Make a Return

  • Step 1 — Contact us via the Contact Us page with your order number and the reason for your return
  • Step 2 — Include photos of the item if it is damaged or faulty
  • Step 3 — Our team will review your request and respond within 2 business days
  • Step 4 — If approved, we will provide return instructions and a return address
  • Step 5 — Once we receive and inspect the item, your refund or replacement will be processed

💰 Refunds

Approved refunds will be processed back to your original payment method within 5–10 business days of us receiving the returned item. You will receive an email confirmation once your refund has been processed.

🔁 Exchanges

If you'd prefer an exchange rather than a refund, let us know when you contact us and we'll do our best to accommodate your request, subject to stock availability.

🚚 Return Shipping Costs

If the return is due to a fault or error on our part, we will cover the cost of return shipping. If the return is for another reason (e.g. change of mind), the customer is responsible for return shipping costs.

🛡️ Australian Consumer Law

Our returns policy is in addition to your rights under the Australian Consumer Law (ACL). If a product has a major failure you are entitled to a refund, replacement or repair. Nothing in this policy limits your statutory rights as a consumer.